Privacy Policy

Introduction

This Privacy Policy explains how PRODIGIOUX (“PRODIGIOUX”, “we”, “us” or “our”) collects, uses, stores, shares and protects personal information when you interact with us, including through:

• our website, https://prodigioux.com/ (the “Website”);
• our website contact form and website chat assistant;
• WhatsApp, including the WhatsApp Business Platform and WhatsApp Cloud API;
• Meta platforms such as Facebook and Instagram;
• our advertising campaigns and lead forms;
• automated communication systems we use to receive and respond to enquiries; and
• the digital marketing, creative, web development, advertising, content, social media, automation and lead generation services we provide.

PRODIGIOUX is a digital marketing and creative agency based in Dubai, United Arab Emirates. Our services are primarily provided to businesses and professionals.

Please read this Privacy Policy together with our Terms & Conditions. Nothing in this Privacy Policy limits any rights available to individuals under applicable law.

Information We May Collect

Depending on how you interact with us, we may receive or collect the following information. We only receive the information that is provided to us or that is generated by the tools described in this policy.

Other information

Any other information you choose to provide to us. Please avoid sending us sensitive personal information (for example, health or financial account information) unless it is genuinely necessary for the service you have requested.

How We Collect Information

We may collect information:

• directly from you, through our website contact form;
• through WhatsApp conversations, including via the WhatsApp Business Platform / WhatsApp Cloud API and “click to chat” links on our Website;
• through Meta lead forms and enquiries sent via Facebook and Instagram;
• in response to our advertisements;
• by email and phone;
• during meetings, calls and consultations;
• through our website chat assistant;
• automatically, through cookies, analytics and advertising technologies on our Website; and
• through third-party forms or tools used as part of delivering our services.

How We Use Personal Information

We use personal information for purposes connected with our business and the services you request, including to:

• respond to your enquiries and communicate with you;
• create and manage leads and follow up on enquiries;
• prepare quotations, proposals and offers;
• arrange meetings, calls and bookings;
• provide, manage and deliver the services you request;
• provide customer support and manage our client relationships;
• manage projects and send service-related communications;
• operate automated communication workflows, such as initial WhatsApp responses and enquiry routing;
• measure and improve our Website, communications and services;
• maintain business records;
• prevent, detect and address fraud, security issues and abuse; and
• comply with applicable legal or regulatory requirements where necessary.

We do not use your personal information for purposes that are unrelated to these activities.

WhatsApp Business Platform / WhatsApp Cloud API

PRODIGIOUX may use WhatsApp Business, the WhatsApp Business Platform, the WhatsApp Cloud API and related Meta technologies to communicate with customers and prospects.

When you communicate with PRODIGIOUX through WhatsApp, we may receive:

• your phone number;
• your WhatsApp profile name, where available;
• the content of your messages;
• files and media you send us;
• the details of your enquiry; and
• our communication history with you.

This information may be processed through the systems we use to:

• receive and respond to messages;
• automate initial responses;
• route enquiries to the right person;
• manage leads;
• provide customer support;
• arrange meetings; and
• provide information about our services.

WhatsApp and Meta also process information in connection with the WhatsApp service in accordance with their own terms and privacy policies. PRODIGIOUX does not control how WhatsApp or Meta independently process information. For more information, please review the WhatsApp Privacy Policy and the Meta Privacy Policy.

Automated Communications

Some of our communications may be handled or assisted by automated systems. Not every conversation is handled manually by a member of our team.

Automation may be used to:

• identify the nature of your enquiry;
• provide initial information about our services;
• route your enquiry to the appropriate person;
• record lead information; and
• facilitate follow-up by our team.

Website chat assistant

Our Website includes an automated chat assistant that answers questions about PRODIGIOUX services. The questions you type are sent to the assistant’s service, which is hosted by a third-party cloud provider, so that a response can be generated. Please do not enter sensitive personal information into the chat assistant.

If you would prefer to speak with a person, you can contact us at any time at info@prodigioux.com.

Meta Platforms

PRODIGIOUX may use services provided by Meta Platforms, including:

• Facebook;
• Instagram;
• Meta advertising tools;
• the Meta Pixel on our Website (see Cookies and Analytics);
• Meta lead forms; and
• the WhatsApp Business Platform.

When you interact with our pages, advertisements or lead forms on Meta platforms, we may receive the information you choose to submit, together with information that Meta makes available to us, such as aggregated campaign performance data.

Meta may independently collect and process information in accordance with its own terms and privacy policies, which are not controlled by PRODIGIOUX. You can learn more in the Meta Privacy Policy.

Contact Forms and Lead Information

When you submit the contact form on our Website, we receive the information you enter, such as your name, company or brand, business email, phone / WhatsApp number, the service you need, and, where you choose to provide them, your estimated budget, preferred timeline and project details. The form submission is delivered to us by email through a third-party form-delivery service.

We may use this information to:

• respond to your enquiry;
• create or manage a lead;
• contact you by email, phone or WhatsApp;
• prepare an offer, proposal or quotation; and
• provide the information or services you requested.

Third-Party Service Providers

PRODIGIOUX uses third-party technologies and service providers where necessary to operate our business and provide our services. Depending on the service, these may include:

Hosting & infrastructure

Website hosting by Hostinger, plus cloud storage and infrastructure providers.

Website platform

WordPress, which our Website is built on, and WooCommerce for e-commerce functionality.

Meta & WhatsApp

Facebook, Instagram, Meta advertising tools, the Meta Pixel and the WhatsApp Business Platform / WhatsApp Cloud API.

Google

Google Analytics and Google Site Kit, Google advertising tools, Google Fonts and the Google translation service used by the Website’s language selector.

Forms & email

A third-party form-delivery service that sends contact form submissions to our email, plus email and email-marketing providers.

Automation & CRM

Automation platforms, CRM and lead-management tools, and a cloud provider that hosts our website chat assistant.

Payments

Payment service providers, where online payment is offered.

Collaboration

Scheduling, communication and collaboration tools used to deliver projects.

These providers may process information only as necessary for their role in helping us operate our business, or in accordance with their own applicable terms and privacy policies.

No Sale of Personal Data

PRODIGIOUX does not sell personal information.

We may still share information with service providers and other parties described in this Privacy Policy where necessary to operate our services, process communications, fulfil your requests or comply with legal obligations.

Data Sharing

We may share personal information, where necessary, with:

• trusted service providers that support our business operations;
• technology providers, including the platforms and tools described in this Privacy Policy;
• payment providers, where you make a payment;
• hosting and cloud infrastructure providers;
• communication platforms, such as WhatsApp, Meta and email providers;
• professional advisers, such as lawyers, accountants and auditors, where appropriate; and
• courts, regulators, law enforcement or other authorities where disclosure is required by applicable law.

If PRODIGIOUX is involved in a reorganisation, merger or sale of all or part of its business, personal information may be transferred as part of that transaction, subject to appropriate safeguards.

Data Security

We use reasonable administrative, organisational and technical measures designed to protect personal information against unauthorised access, loss, misuse or alteration. These measures include limiting access to personal information to people who need it for their role.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure, and we cannot guarantee absolute security. If you have reason to believe that your interaction with us is no longer secure, please contact us at info@prodigioux.com.

Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• respond to enquiries and follow up on them;
• provide our services;
• maintain client and business records;
• resolve disputes and enforce our agreements; and
• comply with legal, tax and accounting requirements where applicable.

When personal information is no longer needed for these purposes, we take reasonable steps to delete it or anonymise it.

Data Access, Correction and Deletion

Where applicable, you may contact PRODIGIOUX to request:

• access to the personal information we hold about you;
• correction of inaccurate information;
• updates to your information;
• deletion of your information (see Data Deletion below);
• restriction of, or objection to, certain uses of your information, where applicable; and
• clarification about how your information is used.

Please send requests to info@prodigioux.com. We may need to verify your identity before responding. You may also opt out of marketing communications at any time by replying to let us know or by contacting us.

Nothing in this Privacy Policy limits any rights available to individuals under applicable law.

Data Deletion

If you would like your personal data removed from PRODIGIOUX systems, including data received through our Website, WhatsApp, Meta platforms or lead forms, you can request deletion by email.

Information we may need to retain

Some information may need to be retained where necessary for:

• legal obligations;
• accounting and tax records;
• fraud prevention;
• dispute resolution;
• the enforcement of our agreements; and
• other legitimate retention requirements permitted by law.

Where we retain information for these reasons, we keep only what is necessary and continue to protect it in line with this Privacy Policy.

Information controlled by third-party platforms

Deleting data from PRODIGIOUX systems does not delete information that is independently controlled by third-party platforms such as Meta, Facebook, Instagram or WhatsApp. For example, messages in your WhatsApp app, or information held by Meta in connection with your account, are controlled by those platforms. To manage or delete that information, please use the tools those platforms provide or contact them directly.

Cookies and Analytics

Our Website uses cookies and similar technologies. Cookies are small files stored on your device that help websites function and allow certain information to be collected.

Technologies currently used on our Website

Managing cookies

You can control or delete cookies through your browser settings, and you can use your browser’s privacy features to limit tracking. You can also manage your ad preferences in your Meta and Google account settings, and Google provides a browser add-on to opt out of Google Analytics. Blocking some cookies may affect how the Website works.

The tools we use may change over time. When they do, we will update this section.

Payment Information

Where we offer online payment or you pay us by card, payments are processed by third-party payment service providers. PRODIGIOUX does not store full payment card details on its Website.

We may keep records of payments and invoices, such as amounts, dates and the services paid for, for accounting and business purposes. Payment providers process your payment information in accordance with their own terms and privacy policies.

International and Third-Party Processing

Some of the technology providers we use operate internationally. Depending on their infrastructure and policies, your information may be processed or stored outside your country of residence, including outside the United Arab Emirates.

Where we use such providers, we rely on the safeguards described in their own terms and privacy policies and take reasonable steps to use reputable providers.

Children’s Privacy

PRODIGIOUX services are primarily intended for businesses and adults. We do not knowingly seek to collect personal information from children, unless it is relevant to a service requested by a parent, guardian or authorised business client and is legally appropriate.

If you believe a child has provided us with personal information, please contact us at info@prodigioux.com and we will take appropriate steps.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, the tools we use or applicable requirements. The updated version will be published on this page with a revised “Last updated” date.

Last updated: 26 September 2026

Contact Us

If you have questions about this Privacy Policy or how we handle personal information, or you would like to make a request, please contact us:

• CompanyPRODIGIOUX
• Websitehttps://prodigioux.com/
• Emailinfo@prodigioux.com